Policies

SHIPPING

Processing time

The time I need to prepare an order for shipping varies. As a general rule items will be prepared to be shipped in 1-2 business days from order placement.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

RETURNS & EXCHANGES

I gladly accept returns and exchanges. To initiate a return or exchange please contact me at one@simoneone.com within 14 days of delivery. Ship items back within 30 days of delivery.

The following items can not be returned or exchanged: used or open products.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for items that are used (crinkled, written on, ripped or open packages).

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

PAYMENT & BILLING

All orders must be paid upfront and will not be shipped without payment.
All items ship from Berkeley, CA.
To place a wholesale order and to request linesheets, please email one@simoneone.com.

*** 2020 COVID-SHIPPING UPDATE (updated as of 03/12/2020) ***

Due to anticipated record demand this 2020 Holiday Season, we unfortunately cannot guarantee any shipping timeframes. Shipping timelines are controlled solely by the USPS, UPS & Fedex and we will not be able to provide ANY refunds on shipping for orders that arrive outside their anticipated shipping turnaround time. We strongly urge customers to order much earlier than necessary, and build in extra lead time. 

All prints and paper goods will be shipped within 1-2 business days and will be packed in a shipping tube, compostable mailer or a box.
All orders are shipped via USPS, UPS or Fedex depending on weight/shipping destination.

PRIVACY & SECURITY

We only collect the personal information you choose to provide. When you register on our site, place an order or subscribe to our newsletter some of your personal information is required. You may be asked to enter your name, email address, mailing address, phone number or credit card information. You may visit our site anonymously by declining to engage in any of these interactions.