Shipping policy

Thank you for choosing Papergem for your sustainable gift wrap and stationery needs. We're committed to providing you with high-quality products and a seamless shopping experience. Please take a moment to review our shipping policies to understand how we handle shipping and delivery.

Processing Time:

• Orders are typically processed within 1-3 business days from the date of purchase.
• During peak seasons or promotional periods, processing times may be slightly extended. We appreciate your patience during these times.

Shipping Methods: We offer a variety of shipping options to suit your needs:

• Standard Shipping: Estimated delivery within 5-7 business days.
• Expedited Shipping: Estimated delivery within 2-4 business days.
• International Shipping: Delivery times vary based on destination and shipping method selected.

Shipping Costs:

• Shipping costs are calculated based on the destination, shipping method, and order weight/size. You can view the shipping cost during the checkout process before finalizing your order.

Order Tracking:

• Once your order is shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the progress of your package as it makes its way to you.

Address Accuracy:

• Please ensure that your shipping address is accurate and complete before finalizing your order. We are not responsible for delays or misdeliveries resulting from incorrect address information provided by the customer.

International Orders:

• For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply. Please be aware of your country's import regulations before placing an order.

Lost or Damaged Items:

• In the rare event that your package is lost or arrives damaged, please contact our customer support at hello@papergem.shop within 7 days of receiving your order. We will work with you to resolve the issue promptly.

Change of Shipping Address:

• If you need to change the shipping address after placing an order, please contact us as soon as possible at hello@papergem.shop. Address changes cannot be guaranteed if the order has already been processed for shipping.

Order Cancellation:

• If you wish to cancel an order, please contact us at hello@papergem.shop within 24 hours of placing the order. Once the order has been processed and shipped, cancellations are no longer possible.

Holidays and Weekends:

• Please note that our shipping partners do not operate on holidays or weekends. Delivery times may be extended if your order is placed during these periods.

Returns and Exchanges:

• For information on returns and exchanges, please refer to our Return Policy page.

By shopping with us you agree to abide by these shipping policies. We are dedicated to ensuring your satisfaction and will do our best to provide you with an exceptional shopping experience. If you have any questions or concerns, please don't hesitate to contact our customer support team at hello@papergem.shop.